Refund Policy
Last updated 10 September 2026
Data bundles are delivered instantly, so refunds work differently from physical goods. This page sets out exactly when money comes back to you.
Failed deliveries
If the network rejects an order or the bundle cannot be delivered, the full amount is returned to your ConnectDataGH wallet automatically. You do not need to request it.
Delivered bundles
Once a bundle has landed on a number it cannot be recalled, so delivered orders are not refundable. Please check the recipient number carefully before confirming an order.
Wrong number entered
A bundle sent to the wrong number cannot be reversed by us or by the network. Our number check flags the detected network before you pay — use it.
Duplicate or failed payments
If Paystack charged you but your wallet was not credited, contact us through the chat bubble with the payment reference. We reconcile against Paystack and credit verified payments.
Store customers
If you bought from a reseller store and the bundle never arrived, open your receipt link or use the order tracking page for that store. Failed store orders are refunded to the reseller, who then refunds you.
How long refunds take
Wallet refunds are immediate once an order is marked failed. Refunds back to a bank card or mobile money account, where applicable, follow Paystack's timelines — usually 3 to 10 working days.
Withdrawal fees
The flat GHS 1.00 withdrawal fee covers payout processing and is not refundable once a withdrawal has been paid out.